Customers may submit return or exchange requests within 30 calendar days after receiving their goods. Returned merchandise must stay brand‑new, unwashed, undamaged, with original tags and packaging kept complete. Worn, damaged and custom‑produced items are not eligible for returns.
All return applications require prior approval from our official support email. Buyers shall cover return shipping costs, except for factory‑defective goods, transit‑damaged parcels or wrong items shipped from our end.
Refund procedures will only commence once we receive and inspect returned goods. The actual fund arrival time depends on the payment provider’s internal processing cycle.